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Enhancing Business Performance

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your business today call us now
087 293 4564

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“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.”

Colin Powell


IMS was established with the view to enhancing performance and the standards of excellence in
Irish businesses.  


Our Services

Engaging IMS to conduct a Mystery Shop audit of your business will result in critical insights into your customers’ experience. The subsequent IMS report will present you with potential opportunities, viz:


  •  Increase Sales
  •  Improve Cash Flow
  •  Increase Profitability
  •  Improve Staff Performance
  •  Increase Customer Loyalty
  •  Enhance Reputation/ Brand Image


An informal conversation with IMS will expand on how YOUR business can benefit from a Mystery Shop audit.


 Mystery Shopping

 Market Research

“No organisation operates in isolation.” This is why Market Research is critical to understanding your competitors and how you compare to them. “Market research informs...”


IMS Market Research can provide:


  •  A valuable opportunity to benchmark your service(s) and/or products
  •  Insights and analysis of competitors                             
  •  Vital market information to assist in the making of solid business decisions to gain competitive advantage
  •  Information to identify & analyse market needs (new products)


An exploratory conversation with IMS will identify how critical Market Research can  support your business’s performance in a competitive market.


“Organisations that pursue excellence undertake self-assessment”. Self-assessment, in the form of Performance Evaluation, establishes whether personnel pursue company processes (where stipulated) and how their performance translates into the customer experience. The results can impact on business profitability.


IMS facilitates and supports a consultative process that affords the opportunity to bring about positive change. The procedure focuses on the following key elements:


  •  Identify the performance issues (e.g. highlight individual/ team strengths and impact)
  •  Identify the root cause of the issue (e.g. skill gaps/ lack of training/ lack of product  knowledge)
  •  Identify potential solutions (e.g. identify opportunities to enhance  employees contribution to the business)
  •  Make recommendations based on the performance evaluation, the outcomes and  subsequent discussions


An exploratory conversation with IMS will identify how Performance Evaluation can support your business in a competitive market.



 Performance Evaluation

Service and Standards Auditing

To evaluate adherence to organisational standards, IMS can function in either of the following two capacities:


1. As a Mystery Shop Audit to establish compliance


                                Or


2. In an ongoing out-sourced basis as a means of reducing costs

The IMS audits will provide:

  • Detailed insights into the level of compliance in the business

  • An evaluation of the business to include areas such as premises, personnel, systems, management standards, Health & Safety, I.T. Accounting and administration


  • An independent and reliable method of validating the current status of your organisation

Find out how IMS can deliver the reports you need at a competitive rate. Contact us today for further information.