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Irish Mystery Shopping was founded by Mark Richardson. Mark is widely recognised as Ireland’s leading sales and communication skills expert and sits on a number of national judging panels, evaluating standards of professionalism in Irish business. Mark frequently speaks at and chairs industry conferences.
To this end Mark has built a team at IMS who bring passion and energy to every project they engage in. The team at IMS are experienced professionals working with national/international Corporations and SME’s. IMS was established with the view to enhancing performance and the standards of excellence in Irish businesses.
The Management Team at Irish Mystery Shopping specialise in a variety of industry sectors including:
Financial Sector / Motor Industry / Radio Industry of Ireland / Pharmaceutical Industry / Wedding Industry / Construction Industry / Hospitality Sector /
Freight and Transportation and IT sector, amongst others.
What makes IMS different is their attention to detail, the quality of their work and the accuracy of their reporting. Operating nationwide, with a database of professionals who can deliver at a local level, IMS thus ensures both credibility and exacting standards for each engagement. This results in accurate and constructive feedback, establishing clear and identifiable opportunities and eliminating the missed opportunity in your business.
Integrity is key at IMS; confidentiality is foremost. Each mystery shop audit is conducted to reflect a ‘real’customer experience and each report is designed to give accurate and constructive feedback