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“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude.”
IMS was established with the view to enhancing performance and the standards of excellence in Irish businesses.
Engaging IMS to conduct a Mystery Shop audit of your business will result in critical insights into your customers’ experience. The subsequent IMS report will present you with potential opportunities, viz:
Improve Cash Flow
Improve Staff Performance
Increase Customer Loyalty
Enhance Reputation/ Brand Image
An informal conversation with IMS will expand on how YOUR business can benefit from a Mystery Shop audit.
“No organisation operates in isolation.” This is why Market Research is critical to understanding your competitors and how you compare to them. “Market research informs...”
IMS Market Research can provide:
A valuable opportunity to benchmark your service(s) and/or products
Insights and analysis of competitors
Vital market information to assist in the making of solid business decisions to gain competitive advantage
Information to identify & analyse market needs (new products)
An exploratory conversation with IMS will identify how critical Market Research can support your business’s performance in a competitive market.
“Organisations that pursue excellence undertake self-assessment”. Self-assessment, in the form of Performance Evaluation, establishes whether personnel pursue company processes (where stipulated) and how their performance translates into the customer experience. The results can impact on business profitability.
IMS facilitates and supports a consultative process that affords the opportunity to bring about positive change. The procedure focuses on the following key elements:
Identify the performance issues (e.g. highlight individual/ team strengths and impact)
Identify the root cause of the issue (e.g. skill gaps/ lack of training/ lack of product knowledge)
Identify potential solutions (e.g. identify opportunities to enhance employees contribution to the business)
Make recommendations based on the performance evaluation, the outcomes and subsequent discussions
An exploratory conversation with IMS will identify how Performance Evaluation can support your business in a competitive market.
Service and Standards Auditing
To evaluate adherence to organisational standards, IMS can function in either of the following two capacities:
1. As a Mystery Shop Audit to establish compliance
2. In an ongoing out-sourced basis as a means of reducing costs
The IMS audits will provide:
Detailed insights into the level of compliance in the business
An evaluation of the business to include areas such as premises, personnel, systems, management standards, Health & Safety, I.T. Accounting and administration
An independent and reliable method of validating the current status of your organisation
Find out how IMS can deliver the reports you need at a competitive rate. Contact us today for further information.